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Find answers about memberships, plugins, licensing, support, and digital products — all in one place.

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Frequently Asked Questions

Memberships

What is DiviHarbor and how does it work?

DiviHarbor is an independent membership platform offering access to a growing library of premium Divi plugins and extensions developed by third-party creators.

What is included in a DiviHarbor membership?

Your membership gives you access to our entire plugin library, including newly added plugins and updates as they become available on DiviHarbor.

What is the difference between Annual and Founders Lifetime Membership?

Both memberships provide access to the complete DiviHarbor plugin library, including future additions and available updates.

What does lifetime access actually mean?

Founders Lifetime gives you continued access to the complete DiviHarbor library, including new plugins and available updates, for as long as DiviHarbor operates its membership service.

Are future plugins included in my membership?

Yes! Your membership includes access to all new plugins added to the DiviHarbor library, not just the products available when you join.

Is the Founders Lifetime Membership limited to 100 members?

Yes. Founders Lifetime is an introductory membership offer limited to the first 100 Founders memberships.

Does the Annual Membership renew automatically?

Yes. Annual Memberships are designed to renew automatically every 12 months, with the renewal payment scheduled for the subscription's renewal date.

Can I cancel my Annual Membership at any time?

Yes. You can cancel your Annual Membership from My Account → Subscriptions.

What happens when my Annual Membership expires?

Once your membership expires, you lose access to new plugin downloads and updates through DiviHarbor.

Can I upgrade from Annual to Founders Lifetime Membership?

There is no direct upgrade or automatic conversion from Annual to Founders Lifetime Membership.

Downloads & Licensing

How do I download plugins after purchasing a membership?

Once your payment has been confirmed and your membership is active, sign in to your DiviHarbor account.

How do I install plugins downloaded from DiviHarbor?

Most WordPress plugins can be installed directly from your WordPress dashboard.

Can I use DiviHarbor plugins on unlimited websites?

Yes. The GPL-licensed plugins distributed through DiviHarbor can be installed on an unlimited number of your own websites or client websites.

Can I use the plugins on websites I build for clients?

Absolutely! You can use GPL-licensed plugins from DiviHarbor in websites you create, manage, or maintain for your clients.

Do I need a license key to activate the plugins?

Not necessarily. Many plugin features work without a separate activation key.

Can I use the plugins on staging and development websites?

Yes. You can install and use the GPL-licensed plugin files on staging, development, and production websites.

Can I continue using downloaded plugins after my membership ends?

Yes. Ending your DiviHarbor membership does not automatically disable or remove plugins you have already downloaded and installed.

Can I share or redistribute plugins downloaded from DiviHarbor?

Software components distributed under the GNU General Public License (GPL) carry the redistribution rights granted by that license, provided its conditions are respected.

Is DiviHarbor affiliated with Elegant Themes or the original plugin developers?

No. DiviHarbor is an independent platform and is not affiliated with, endorsed by, or officially connected to Elegant Themes or the original developers of the plugins in our library.

Compatibility

Are all DiviHarbor plugins compatible with Divi 5?

Not necessarily. Compatibility depends on the individual plugin and the versions supported by its developer.

Do DiviHarbor plugins also work with Divi 4?

Some plugins support Divi 4, while others may require a different Divi version.

Which WordPress and PHP versions are supported?

WordPress and PHP requirements vary between plugins.

Do I need an Elegant Themes membership to use DiviHarbor plugins?

DiviHarbor does not include the Divi theme, Divi Builder, or an Elegant Themes membership.

Are DiviHarbor plugins compatible with WooCommerce?

Some Divi plugins are specifically designed to extend WooCommerce, while others operate independently.

Can DiviHarbor plugins conflict with other WordPress plugins or themes?

Yes. As with other WordPress extensions, compatibility conflicts can occur between plugins, themes, or different software versions.

How can I check plugin compatibility before downloading?

Open the plugin's detail page on DiviHarbor and review the available compatibility information, version details, and technical requirements.

Billing & Policies

Why are membership prices displayed in EUR or USD?

DiviHarbor serves an international audience and may display membership prices in euros (EUR) or US dollars (USD), depending on the market.

Are taxes and VAT included in the membership prices?

Our base membership prices are quoted excluding applicable taxes.

Can I receive a VAT invoice for my business?

Yes. DiviHarbor provides invoices for business purchases using the billing information supplied during checkout.

Where can I find my invoices and update my billing details?

Sign in to your DiviHarbor account to access your available order information and manage your billing details.

Can I request a refund after downloading plugins?

DiviHarbor does not offer voluntary refunds once plugin files have been downloaded through a membership account.

Can I request a refund within 30 days if I haven’t downloaded any plugins?

Yes. You may submit a refund request within 30 days of purchasing your membership, provided no plugin files have been downloaded through your account.

What happens if a downloaded plugin is defective or does not work as described?

If you experience a problem with a file supplied through DiviHarbor, please contact us with the plugin name, version, and a description of the issue.

Support & Updates

What kind of support is included with my membership?

DiviHarbor provides support for issues related to the delivery and downloading of plugin files through our platform.

Does DiviHarbor provide technical support for third-party plugin functionality?

No. The plugins available through DiviHarbor are created and maintained by independent developers.

How can I contact DiviHarbor support?

If you need assistance with your DiviHarbor account, membership access, or a plugin download, please use the support options available on our website.

Are plugin updates included in my membership?

Yes. Active Annual members and Founders Lifetime members can download plugin updates as they become available in the DiviHarbor library.

How often are plugins updated?

DiviHarbor works to make updated plugin versions available after they are released by the original developers.

Are plugin updates installed automatically on my website?

Plugin updates are made available for download through DiviHarbor.

What should I do if a downloaded plugin file is missing, damaged, or cannot be installed?

First, check that the plugin file has downloaded completely and that your WordPress installation meets the plugin's stated requirements.

Full Plugin Library

Download from the entire collection.

New Plugins Included

Access new additions with your membership.

Available Updates

Download updates added to DiviHarbor.

Personal & Client Sites

Use GPL-licensed plugins across projects.

LIMITED FOUNDERS OFFER

Your Divi plugin library.
One lifetime membership.

Get access to the complete DiviHarbor library, with new plugins and available updates included as the collection grows.

One payment. Continued access while DiviHarbor operates its membership service. External vendor activation and services are not included.

FOUNDERS SPECIAL · FIRST 100

Founders Lifetime

€99

One-time base price. No annual renewal.

✓   Current and future library additions

✓   Plugin updates as available on DiviHarbor

✓   No annual renewal payment

Base price excludes applicable taxes. See full plan details before purchasing.

CONTACT & SUPPORT

Still have questions?

Whether you're exploring DiviHarbor or already a member, choose the right way to get in touch.

PRE-PURCHASE

Pre-purchase Questions

Planning to join DiviHarbor? Ask about pricing, memberships, licensing or plugin compatibility.

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AFTER PURCHASE

Member Support

Already a member? Get help with your account, membership access, downloads or available updates.

Create and manage support tickets

Follow up on your requests

Get help with accounts and downloads

SUPPORT FOR MEMBERS

Your requests will be managed in a dedicated ticket portal, separate from pre-sales enquiries.

Open Support Portal

Portal preview only · Ticket access will follow in phase 4.

READY TO EXPLORE DIVIHARBOR?

All the Answers. More Divi Possibilities.

Explore our membership options and discover plugins for your websites and client projects.

Annual & Founders Lifetime · Coming soon